Cubed Creative Privacy Policy
Cubed Creative Privacy Policy
Last updated: 8 March 2026
This privacy policy explains how Cubed Creative Limited collects, uses, stores and protects personal data.
In this policy, “we”, “our” and “us” means Cubed Creative Limited.
Company details
Cubed Creative Limited
Company number: 05100002
Registered office:
56 Government Row
Enfield
Middlesex
EN3 6JN
Telephone: 020 8804 5309
Email: info@cubedcreative.co.uk
1. Introduction
We are committed to protecting your personal data and handling it responsibly.
This policy explains:
- what personal data we collect
- how we use it
- our lawful bases for using it
- who we share it with
- how long we keep it
- your rights
- how to contact us about your data
2. The personal data we collect
We may collect and process the following personal data:
- your name
- your school, organisation or company name
- your job title
- your email address
- your telephone number
- your address
- billing and payment information
- details of your enquiry
- project information you send to us
- communications between you and us
- website usage data
- technical data such as IP address, browser type, device type and operating system
- marketing preferences
- social messaging data if you contact us through Facebook Messenger or Instagram Direct Message
3. How we collect your data
We collect personal data when you:
- contact us by phone, email, website form, Messenger, Instagram or other channels
- ask for a quote, callback or more information
- buy products or services from us
- sign up to receive marketing communications
- browse or use our website
- interact with us on social media
- send us files, artwork, briefs or project information
- apply for a job with us
4. How we use your personal data
We use your personal data to:
- respond to enquiries
- provide quotations
- supply products and services
- manage projects, orders and installations
- process payments and keep financial records
- communicate with you about your enquiry, order or project
- provide customer support
- improve our website, products and services
- manage business administration and record keeping
- send marketing communications where permitted by law
- comply with legal and regulatory obligations
- protect our business, website and users from fraud, misuse or other risks
5. Our lawful bases for processing
Under UK data protection law, we rely on one or more of the following lawful bases:
Contract
We use your data where it is necessary to take steps before entering into a contract with you, or to perform a contract with you.
Legal obligation
We use your data where we need to comply with a legal or regulatory obligation.
Legitimate interests
We use your data where it is reasonably necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes:
- responding to enquiries
- managing customer relationships
- improving our services
- maintaining records
- handling complaints
- securing our website and systems
- operating our business efficiently
Consent
We rely on consent where required, such as for certain cookies or some marketing activities. You can withdraw consent at any time.
6. Messenger and Instagram messaging data
If you contact us through Facebook Messenger or Instagram Direct Message, we may collect and process:
- your name
- your username or public profile information
- the content of your messages
- attachments you send to us
- the date and time of your messages
- any other information you choose to provide during the conversation
We use this information to:
- respond to your enquiry
- provide customer support
- manage ongoing communication
- keep a record of business communications
- improve the quality and efficiency of our customer service
We do not sell this data.
We may store this information in our internal communication, email, CRM, hosting or business management systems where reasonably necessary to manage customer enquiries and support.
7. Marketing communications
We may send you marketing communications if:
- you have asked to receive them
- you have purchased from us and the law allows us to contact you about similar products or services
- we otherwise have a lawful basis to do so
You can opt out of marketing at any time by:
- clicking unsubscribe in any marketing email
- emailing us at info@cubedcreative.co.uk
8. Cookies and website analytics
Our website may use cookies and similar technologies to:
- help the site function properly
- remember your preferences
- understand how visitors use the site
- improve performance and content
- support marketing and analytics activities where permitted
You can control cookies through your browser settings and any cookie banner or preference tools we use on the site.
9. Sharing your personal data
We do not sell your personal data.
We may share your data where necessary with trusted third parties such as:
- website hosting providers
- email and communications providers
- payment processors
- accounting or bookkeeping software providers
- CRM or customer management systems
- print, production, delivery or installation partners
- IT support, legal, insurance or professional advisers
- analytics and marketing service providers
- law enforcement or regulators where required by law
We only share personal data where there is a valid reason to do so.
10. International transfers
Some of our service providers may process personal data outside the UK. Where this happens, we take reasonable steps to make sure appropriate safeguards are in place, such as approved contractual protections or transfers to countries recognised as providing adequate protection.
11. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purpose it was collected, including to satisfy legal, accounting, tax, insurance and record-keeping requirements.
Retention periods may vary depending on the type of data, but generally:
- enquiry data is kept for as long as needed to deal with your enquiry and for a reasonable follow-up period
- customer and project data is kept for as long as needed to provide services and maintain business records
- financial records are kept for as long as required by law
- marketing data is kept until you unsubscribe or ask us to stop
- job application data is kept only for as long as reasonably necessary for recruitment purposes, unless we are required to keep it longer by law or you agree otherwise
- Messenger and Instagram messaging data is kept only for as long as reasonably necessary for customer service, record keeping and legal or administrative purposes
12. Your data protection rights
You may have the right to:
- request access to your personal data
- request correction of inaccurate or incomplete data
- request erasure of your personal data
- request restriction of processing
- object to processing
- request transfer of your data in certain circumstances
- withdraw consent where processing is based on consent
- complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
info@cubedcreative.co.uk
We may need to verify your identity before responding to your request.
13. Data deletion requests
If you would like us to delete personal data connected to a Facebook Messenger or Instagram Direct Message conversation, please email info@cubedcreative.co.uk with the subject line:
Data Deletion Request
Please include enough information for us to identify your conversation, such as:
- your name
- your social media username
- the platform used
- approximate date of contact
- any other relevant details
We will review and process your request in line with applicable data protection law.
14. Data security
We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, disclosure or alteration.
However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
15. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
16. Children’s privacy
Our website and services are aimed at schools, organisations and adults acting in a professional capacity. We do not knowingly collect personal data from children through our website for direct marketing purposes.
17. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page and will take effect when published.
18. Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact:
Cubed Creative Limited
56 Government Row
Enfield
Middlesex
EN3 6JN
020 8804 5309
info@cubedcreative.co.uk
19. Complaints
If you are unhappy with how we use your personal data, please contact us first and we will try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
www.ico.org.uk
